home /
Please read this agreement entirely and carefully. By accessing the site or using services or products supplied by Flowers in Love, you agree to be bound by the terms and conditions below. Each page on this website must be read in conjunction with this disclaimer and any other disclaimer that forms part of it.

These conditions of hire apply to all hires by Flowers in Love - herein know as 'the Company' to each Customer unless the Customer is otherwise notified in writing. No variation or cancellation of any of these Conditions of hire will be binding on the Company unless agreed to by a responsible officer of the Company in writing.

Unless otherwise stated in writing the company's quotation will be valid for a period of up to 2 weeks (14 days) from date of issue, after which time acceptance of any order placed is subject to written confirmation. Acceptance of the quotation is subject to written confirmation, payment of deposit, and the company's terms & conditions of hire signed by an authorised person on behalf of the customer. On commencement of the hire without the customers written confirmation to such action it shall be deemed that the customer agrees to and accepts these terms and conditions of hire.

A non-refundable deposit is required to secure quoted prices for a date.  Balance must be paid and any cheques cleared 3 weeks (21 days) prior to agreed hire date.

All cancellations result in loss of deposit paid; one week or less prior to the hire date will incur a cancellation fee of 50% of the total contract price. Cancellation within forty-eight (48) hours of the hire will incur a cancellation fee of 100% of the total contract price.
While all reasonable effort is made to ensure the exact items (fresh or silk flowers) quoted is the item supplied, there are occasions where the item is unavailable, not up to reasonable quality, or is supplied in the wrong shade/colour/amount, Flowers in Love reserves the right to use a substitute flower that will provide the overall look the client requests, to the same or greater value.

All equipment supplied on hire is the property of the company and remains so until it is returned to the company, The customer will be responsible for the equipment until it is returned to the company, and shall maintain the equipment in good condition, reasonable wear and tear excepted. The customer warrants that the equipment will be returned in good working order to the company. The company makes no representations as to the suitability of the equipment for a particular need or event, and it is the customers responsibility to make that judgment on their own behalf.

If after commencement of the hire by the company any specification charges are requested, the cost of such changes will be borne by the customer.

All hires are on 3-day basis only.  The customer must return all equipment when it is due back. A continuing hire fee will be charged for all equipment not returned to the company when it is due back. Costs will be charged to the customer at the standard 3-day rate of hire or part of (per day), until the equipment has been returned to the company. The customer shall give appropriate notice in writing to the company if any extension or termination of the hire is requested. No refunds will be issued for the early return of the equipment on extended hire.

The company makes no representation that equipment will be available to meet every order. Availability of equipment to meet each order is subject to the timing of that order. Every endeavour will be made to complete delivery within the period stated but no liability can be accepted in regard thereto. Unless otherwise stated the company will not accept cancellation of an order due to late delivery, nor shall it be liable for consequential damages of any kind arising out of late delivery or non-delivery. Where it has been agreed between the company and the customer that equipment is to be delivered to an address specified by the customer the same shall be available to be picked up at the specified date arranged at the address on the last day of the hire period. Where the customer has accepted delivery at the premises of the company all equipment hired shall be returned to those premises by the time arranged on the last day of the hire period. In the event that the equipment is not available to be picked up by the arranged time on the last day of the hire period or has not been returned to the premises by close of business on the last day of hire, the company must be notified immediately.

The company's handover dockets shall be conclusive evidence of the quantity of the equipment delivered and the date of their delivery. The customer shall be responsible at their own cost for providing a representative to check the quantity and identity of equipment delivered and to sign the company handover docket. The customer acknowledges and agrees that the company shall be able to deliver the equipment whether or not a representative of the customer is present at the time of delivery.

The customer shall be responsible for giving any local or other authorities any necessary notice of their intention to erect the equipment or to have the equipment erected and shall pay all fees in connection therewith. The customer shall solely be responsible to ensure that the site is cleared and ready for the erection of the equipment and that the foundations upon which the equipment is to be erected are sufficiently firm and otherwise suitable to safety carry the equipment load to be put on it without subsidence. In the event that the company incurs or suffers any loss, cost or damages as a consequence of the customers failure to carry out its obligations under these terms the customer shall be solely responsible and shall indemnify the company for any such loss, costs or damages.

The company shall not be liable for any loss or damages arising out of the overloading, exceeding rated capacity, misuse, or abuse of the equipment by the customer and the customer agrees to keep the company indemnified in respect thereof.

The customer is responsible for the security of the equipment until such time as it is returned to or collected by the company. In the event of the equipment being stolen from the job site, the hirer shall notify the company in writing stating the full circumstances of the theft and the time the police were notified. Until the company receives such notification, the hiring charges will continue. The customer shall also indemnify the company for any such loss of the equipment at the current replacement cost of the equipment, and must pay that cost to the company on demand. The customer must ensure that there is provided lighting, waterproofing, safe power supply, public protection, covering of power lines and such facilities as might be considered necessary for the requirement of authorities or in the interest of safety.

The customer shall ensure that suitable access to and egress from the site is adequate to suit the mode of delivery or pick up.

The company will not insure any equipment for loss, theft or non-returned equipment. Any insurance policies undertaken are the sole responsibility of the customer. The customer bears all risk in relation to the equipment and its use until the equipment is safely returned to the company in good condition.

The company must be notified immediately of any equipment lost or stolen during the hire period. The customer indemnifies the company in respect of all such loss. The customer must pay on demand to the company the following amount:
i. If the equipment is lost, the customer must pay the company the current replacement cost of the equipment;;
ii. If the customer fails to provide notice of a lost item it shall be deemed as extended hire until such item is returned, and hire fees will continue until notice is given or the equipment is found.

The company shall not, in any event, be liable for contingent, consequential, indirect, special, punitive or any other similar damages, howsoever caused, for any damage, injury or loss, whether arising under breach of contract, negligence (commission, omission or advice), and strict liability or otherwise. All warranties by the company to the customer are excluded, to the full extent permitted by law. The liability of the company resulting from a breach of any warranty unable to be excluded by law is strictly limited to the resupply of the equipment to the customer or the repair of the equipment supplied to the customer.

The company adheres to the law of the relevant Occupational Health and Safety Acts of W.A. The customer is to ensure adequate safety measures are adopted when necessary. The customer will make any inspections to ensure that there are no breaches of safety requirements at the site whether imposed by authority or otherwise; and that all works are performed according to relevant safety codes, standards and manufacturer’s specifications; and that there are no alterations or modifications to any equipment made by any person other than an employee of the company.

Any damage to the equipment caused by fusion or malfunction of electrical equipment is the customer’s liability and the customer must take adequate precautions.

The equipment must be returned in a clean state by the customer. All glassware must be properly cleaned with soapy water and be dry before repacking into their provided containers/boxes. Equipment returned heavily soiled or wax/foodstuff not removed will incur an extra cleaning charge to the customer.

All payments are strictly due as specified on the company quotation. For jewellery, silk flowers and other custom pieces over $100 a 50% deposit must be paid on ordering, balance due once completion photos have been approved (via email) or before handover, whichever suits the order.  Fresh flower bookings, packages and DIY hire items over $100: a non-refundable booking deposit of $300 of the order total, secures your date/order.  Balance must be cleared 3 weeks prior to event date . All orders under $100 must be paid in full within 7 days of ordering, with same refund policy applying.  In the case of an order containing a range of items (e.g. Hire + silk + fresh) the order terms for the majority cost item will apply to the whole order. Fresh flower orders require a minimum spend of $450 (not including delivery fees or bond), delivery/setup/packdown service requires a minimum spend of $550.  Failure to meet the company's trading terms may result in the non-supply of ordered goods and services until such time as the payment is made in full. The company reserves the right to charge interest up to 10% per month on overdue accounts. Should payment in full not be paid within 60 days, legal action will be taken to recover the debt owing without further notice. Any expenses, costs or disbursements incurred by the company in recovering any outstanding Monies including dishonoured cheques, debt collection agency fees and solicitors' costs shall be paid by the customer. In order to retake possession of the equipment, it
shall be lawful for the company to enter into or upon any premises where the same may be and the customer hereby agrees to indemnify and to keep indemnified the company against all liability and against all actions, suits, proceedings, claims, demands, costs and expenses howsoever incurred by the company arising from the companys' entry into or upon any premises in exercise of its rights of repossession.

Where applicable the customer will be charged in accordance with current Federal and State legislation.

The Customer agrees to pay a damage insurance to the company to cover the costs associated with accidental damage to the Equipment. The damage insurance does not apply to or cover any other damage to or loss of Equipment including, without limitation:
i. Damage resulting from overloading, exceeding rated capacity, misuse, abuse or improper servicing of equipment;
ii. Damage or loss due to disappearance of the equipment;
iii. Damage caused by the use or operation of equipment in contravention to any of these terms.

This Contract will be governed and constructed in accordance with the laws of the state of WA; the parties submit to the jurisdiction of the Courts of that state for determination of any dispute claim or demand arising out of these Terms and Conditions.

“The Company” means Shaw Family Trust t/a Flowers in Love. A.B.N. 85 050 063 649 and includes its servants or Agents. The "Customer” means the person or persons company to whom the Tax Invoice is addressed and shall include their legal representative, administrators, and successors and or permitted assignees.
“Equipment” means the items hired by the Customer from the Company from time to time.

The information contained in this website is provided by Flowers in Love. While we endeavor to keep the information up to date and correct, we make no warranties of any kind about the completeness, accuracy, reliability, suitability or availability with respect to the information, products, services, or related graphics contained on the website for any purpose.
Every effort is made to keep the website online and up-to-date. However, Flowers in Love takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

The Company reserves the right to use photographs taken at events they are hired to provide products and services for advertising purposes.  Booking the company is agreement of such photograph use after the event by the customer as signed in the booking terms.